Privacy policy

Delve Experiences Privacy Policy

Last Updated: August 23, 2025Delve Experiences (“Delve,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with us—whether you're browsing, booking, or just exploring.We’re based in Texas, and our website is: https://delveexperiences.com

1. What We Collect & Why

We collect different kinds of information to improve your experience and fulfill our services:

Type of Data	Examples	Why We Collect It	Legal Basis
Contact Info	Name, email, phone	Booking, follow-up, and customer support	Consent; Contract
Location Details	ZIP code, city, county, state	Recommend experiences near you and track regional interest	Consent; Legitimate interest
Booking & Payment Info	Experience selections, Stripe billing details	Process transactions, track demand, support logistics	Contract
Full Address	Mailing address (if submitted or synced via Stripe)	Understand how far visitors travel, improve planning and logistics, support internal reporting	Legitimate interest
Affiliations & Family Details	Organization (e.g. homeschool group), booking for children	Personalize communication and suggest relevant experiences	Consent
Stated Interests	Topics (e.g., mushrooms, gardening, dairy) you've opted to hear about	Deliver targeted messaging and helpful recommendations	Consent
Languages	Preferred or spoken languages	Support multilingual messaging and experience offerings	Consent
Browsing Behavior	Page visits, click activity, device type	Improve usability and inform content strategy	Legitimate interest

2. How We Use Your Data

We use your information to:

• Process and confirm your bookings
• Send confirmation emails and reminders
• Recommend relevant experiences
• Understand customer interests and preferences
• Improve our website and services
• Comply with legal, tax, or safety obligations
• Share aggregated (non-identifiable) data with research partners

3. Cookies & Tracking

We use cookies to:

• Maintain login and session data
• Remember cart contents
• Analyze site usage for improvements

You can manage cookie settings in your browser. Some cookies are essential for basic site functionality.

4. Third-Party Services

We work with trusted providers to deliver services and protect your data:

Service	Purpose	Privacy Policy
Stripe	Secure payments	https://stripe.com/privacy
Zoho CRM	Customer relationship management	https://www.zoho.com/privacy.html
AWS (Amazon Web Services)	Website and data hosting	https://aws.amazon.com/privacy/
Twilio (SendGrid)	Newsletters and updates	https://www.twilio.com/legal/privacy
Google Analytics	Website performance tracking	https://policies.google.com/privacy
Gravatar / YouTube	Embedded content	https://automattic.com/privacy/ / https://www.youtube.com/t/privacy

Stripe may collect full billing addresses during checkout. Delve may store this data in our CRM when available, but we do not typically request full address details directly.We do not sell your personal data.SMS Data Management: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Storage & Retention

Purchase and customer service data may be stored for up to 10 years to meet financial and legal obligations.Comments and form submissions may be retained indefinitely.Email subscribers can unsubscribe at any time using the link in any email.

6. Your Rights

You may request to:

• Access or export the personal data we have about you
• Correct inaccurate data
• Delete data where legally allowable
• Opt out of marketing communications

Contact us at support@delveexperiences.com to make any of these requests.

7. Children’s Data

Delve Experiences is not directed to children under 13, and we do not knowingly collect personal information directly from children. However, we may collect information from adults about children—such as whether they are seeking experiences for a child, or part of a school or homeschool group. This information is used only to deliver relevant experiences and may be used to inform future communications. We do not market directly to children or create individual profiles of minors.

8. International Visitors

Our servers are based in the United States. If you access our site from another country, your data may be transferred to and processed in the U.S. We take reasonable steps to protect it using secure protocols.

9. Data Security & Breach Response

We use encryption, access controls, and secure systems to protect your data. If a data breach affecting your personal information occurs, we will notify you promptly in accordance with applicable laws.

10. Changes to This Policy

We may update this policy as needed. Updates will be posted here with a new revision date. Please check back periodically for changes.

11. Contact Us

Privacy ContactDelve ExperiencesEmail: support@delveexperiences.com450 S. Denton Tap Rd., PO Box 3782, Coppell, TX 75019