Privacy policy

Who we are

Delve Experiences is a Texas-based business on a mission to grow educational agritourism. We offer a web platform to help connect visitors with agritourism experiences and locally made products that support our partner producers. We also support producers with resources, marketing, and IT. We are driven by a mission for social good and working toward B Corp status. Our website address is https://delveexperiences.com.

What personal data we collect and why we collect it

We collect data to offer information that may be of interest to you on educational agritourism, and to help grow understanding of the impacts of educational agritourism. When you complete a webform, register for our website, or use our site, you are consenting to this data collection.Examples of data we track and how we use it include:

• Address: Used to find experiences near you, to let producers in the area know there are people looking for experiences, and to estimate taxes or shipping for purchases
• Demographics data: Used to understand who is seeking experiences and what they're interested in
• Listings and products viewed: Used to show similar listings and products that may interest you
• Purchase history: Used to verify reviews, track trends in purchases across groups of people, and suggest additional experiences or products that may interest you

We'll also use cookies to keep track of cart contents while you're browsing our site.We use the data we collect to complete bookings and purchases, build listings, and suggest products of interest. To improve user experience and support the growth of agritourism at large as part of our organizational mission, we analyze trends and impacts of data on producers, visitors, and other organizations who serve this market. Any data used for research purposes is anonymized and aggregate.

Comments and reviews

Visitors must be registered to leave comments. In order to leave a review, the visitor must be verified as having booked the experience or purchased the product identified in the review. When visitors leave comments on the site, including reviews, we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.When you purchase from us, we'll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We'll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.We will also store comments or reviews, if you choose to leave them.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.For example, our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We also partner with agritourism researchers to share data in aggregate to support increasing understanding of agritourism trends, impacts, and potential. We do not share individually identifiable data, nor do we sell data to any businesses.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile. If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments including reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Contact information

For privacy-specific concerns, reach to us at support@delveexperiences.com